ICT Support & Service Desk


The costs of implementing and managing an in-house IT Service Desk can be a significant investment.  In addition, resources or technical expertise for projects are not always available in house and Institutions are therefore considering the use of third party organisations to provide their IT support either full time or on demand. In doing so, Institutions are able to deliver the ICT projects they require on time and budget and can often take advantage of this more cost effective model because of the economies of scale.  There are also the obvious benefits of guaranteed service levels and extended hours of support.

ICT Strategy Consultancy and Review
Many organisations produce an ICT strategy but they may not consider alternative ways of delivering ICT services to its users.  Using a external organisation to perform an independent audit could be a way of saving thousands of pounds. We have performed several ICT strategy reviews at a relatively low cost.

Virus/patch management
With the plethora of virus' released on a daily basis, countless organisations suffer from unremitting virus outbreaks or worm attacks, many of which can bring an organisations infrastructure down in seconds. With the consequence of poor virus management being so great, we believe that investment in virus protection is crucial.
Therefore, specialise in both virus protection and removal and ensure that all our managed desktops are equipped with the latest windows/virus definition updates to minimize the impact of any future attack.

Hardware Maintenance
In order to minimize downtime in the event of a PC's hardware failing, we have acquired a very-high level maintenance service with our hardware seller to make sure that a PC is backup and running in the least time possible. If a hard drive needs replacing, then we will have ghost images to get the PC rebuilt and back on the desk in no time.

Desktop Build Imaging
As mentioned above under hardware maintenance, desktop imaging is a sure way of minimizing down time in the event of a PC crash. We have created a build library which contains images for individual institutes/organizations that are created specifically for their needs. In the event that a machine needs to be rebuilt this can be done rapidly using one of the many images in our library.

PC Refreshing
One of the principal causes of hardware and software failure is the age of a PC. Aging hardware can also affect performance and in certain circumstances prove to be a security risk if not upgraded. We advise that all hardware should be refreshed every 3-4 years and are constantly participating in roll out projects to keep ahead of these issues.

Print Management
The printer is an essential tool that has become an integral part of everyday business. In many organizations, the ability to print out a document is taken for granted until such time as a critical document needs to be produced for meetings. We will ensure that the printing solution is built around an efficient central print server which in turn ensures a more reliable and supportable system.

Application Support
D
esktop Support currently supports a whole host of applications from standard MS Office applications to specialised applications like Quark or Filemaker Pro. Every new piece of software that is introduced into an environment is fully tested to check for conflicts with OS's or other applications prior to release. If an application is not on our list of supported applications we will support this to the best of our knowledge.

Software Distribution/Upgrades/Installation
When an application needs to be deployed to a large organisation it can prove to be very time consuming. We aim to do this from a central location and push applications out to an organisation. We use monitoring tools to ensure that all desktop machines are up-to-date with the latest virus definition files and the latest windows updates to ensure no holes in the security of the machines. All new software, as mentioned before, is tested before being allowed to be installed in a live environment.

Remote Support
Just because you don't work in the main office location, doesn't mean to say that everything has to be sorted out on the phone. We can also remote control to your PC to facilitate and improve the speed of your support call resolution. Desk-side training, consultancy and guidance Through either remote control of your PC or at the desk-side, we are always willing to give advice/training with regard to PC enquires.

 

Why choose us ?

Our clients benefit from a customised service that meets their individual specifications and needs - every time. CMD is a company with full service capabilities, this means that we're able to adopt a versatile approach to each project we take on, offering only the most productive, professional and cost-efficient services.

The majority of our work is done in-house. So whether it's digital design, web development, mobile app development, software development, SEO services, print services or e-commerce capabilities that are required, essentially we're able to deliver on all fronts - so why not give us a call today?

We make a concerted effort to keep our team's skills and knowledge up-to-date, bringing you only the best solutions and most efficient means of delivering your project.  What's more, our custom-built systems are purposely scalable, meaning your web project will always keep up with the competition.

We're more than capable of just building websites - once they're up and running, we have all the necessary tools and experience to maximise their performance in the search engines too. We can provide custom search engine optimisation services if required, or a 6 month 'kick start' package to get you started.

We only charge based on the time we dedicate to your project - so you'll only ever pay for the work that we do. No hidden fees, no premiums and most definitely no unwelcome surprises! The upshot is that your budget allocation and project management is a cinch, and you'll receive a professional but cost-efficient service.

We ensure professionalism and sustainable long term relationship with our clients, this brings the elegant feel on every project we deliver confirming and verifying our professional capabilities. This means our clients have assurance and peace of mind that we are committed to providing an exceptional and expert service.